Reference

Understand Your Rights Before You Start

Our legal terms set out what you can expect from kakap89 and what we expect from you — covering account eligibility, payment conduct, and data handling. Availability depends on local law and is accessible only where eligible regions permit it in Indonesia.

Jurisdiction-dependent accessDANA, OVO, GoPay account conductData handling policyAccount eligibility termsUser rights and contact paths
kakap89 Understand Your Rights Before You Start
REACH OUR LEGAL TEAM

Contact Us for Policy Questions

If something in our legal terms isn't clear — or you need to raise a concern about your account, a transaction via OVO or GoPay, or how your data is handled — our support team is here to help. Use the channel that works for you and we'll respond with a written record you can refer back to.

Team online

Live Chat

Start a live chat session directly from the site. This is the quickest path for account-level legal questions including wallet disputes and eligibility checks.

Email Support

Send your query by email for a formal written response. Include your account ID and the wallet type — DANA, OVO, or GoPay — so we can locate your records quickly.

Account Help Centre

Check the Help Centre for common legal questions including data requests, account suspension reasons, and how to submit a formal dispute for review.

HOW WE HANDLE DATA

Explore How We Protect Your Account and Data

Security and transparency sit at the centre of how we run kakap89. We collect only what we need to verify your identity, process your DANA, OVO, or GoPay transactions, and maintain account integrity. Here is how each area works in practice.

Data Retention

We keep account records only as long as necessary for transaction verification and dispute resolution. You can request a summary of stored data by contacting support with your account ID.

Cookie Use

We use session cookies to maintain your login state and preference settings across your browser. No third-party advertising cookies are placed without your awareness — see the cookie notice on first visit.

Account Security

Your account is protected by OTP verification at login. If you access the site from a new device, a fresh OTP is sent to your registered number before the session opens.

Request Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a change request via email support. We verify the new wallet before it is linked to your account.

Switch to the Answers That Matter Most

These are the legal questions we get asked most often. If your question isn't covered here, open a chat or send an email — our support team will respond with a clear, written answer tied to your specific account situation.

Account access depends on local law and is available only where eligible regions permit it. You must be the verified owner of the wallet — DANA, OVO, or GoPay — you link at registration.

Using a wallet that isn't yours breaches our account terms. We will suspend the account and hold any pending withdrawals until identity is confirmed through our support review process.

Email our support team with your account ID and a data access request. We'll prepare a summary of stored information and send it to your registered contact within the timeframe stated in your ticket.

Yes. Submit a deletion request via email. We'll close your account, settle any outstanding balance to your verified wallet, and remove personal data subject to legal retention obligations.

Jurisdiction depends on where you are and what local law allows. We do not claim authority beyond eligible regions. Dispute resolution follows the process stated in the terms on this page.

We update this page when terms change and send a notification to your registered contact. Continuing to use your account after the update counts as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.